cd↗CHARAN DRAKSHARAM
POWER PLATFORM & SERVICENOW DEVELOPER

I connect
the dots.
You move
forward.

I’m Charan. I turn complex business processes into connected applications and workflows that make everyday work simpler.

Explore my work Résumé
CONNECTED SYSTEMS01 — LIVE FLOW
BUSINESS NEED ↓
Power
Platform
ServiceNow
APIs &
integrations
WORK, CONNECTED.
REQUEST → LOGIC → OUTCOME
Thoughtful logic.
Real-world impact.✳
BASED IN SINGAPOREFROM BUSINESS NEEDS TO WORKING SYSTEMSSCROLL TO EXPLORE ↓
3.5+years of experience
PL-200Microsoft certified
3 teamsled · 3+ developers per team
Enterprise automation.
End-to-end delivery.
01 / SELECTED WORK

Complexity in.
Clarity out.

Applications, integrations and automation built around the people who use them.

POWER PLATFORM / OPERATIONS/01

From request to deployment.

Asset Deployment & Operations Platform

A connected operational journey for asset requests, approvals, workshop handovers, inventory and field execution.

Power AppsDataversePower AutomateTwilio API
Explore the implementation +

Led a multi-application solution with role-specific navigation, Dataverse relationships, security roles, duplicate prevention and concurrent processing. Connected asset movement, technician assignments and SMS notifications, and supported UAT through production.

INTEGRATIONS / ONBOARDING/02

Less chasing. More flow.

Dynamics 365 Registration Automation

Customer and vendor registration brought into one structured workflow, from submission to validation and multi-level approvals.

Dynamics 365 F&OPower AppsSharePoint
Explore the implementation +

Replaced Excel-based request coordination with application-driven submissions, document handling and status tracking. Validated existing records against Dynamics 365 F&O and implemented approval routing, audit tracking and exception handling.

AI / SERVICE MANAGEMENT/03

The right ticket. The right team.

AI-Assisted Ticket Classification & Routing

Structured support intake meets AI-assisted classification and automated Freshservice ticket creation.

Power AppsAI BuilderPower AutomateCustom Connector
Explore the implementation +

Built an integrated support automation solution combining a Canvas App, Power Automate flows, supporting data tables and a custom connector. Used AI Builder to classify Incident, Problem and Change requests, and connected Freshservice through the custom connector and REST APIs to create, route and track tickets, with automated notifications for operational visibility.

SERVICENOW / AUTOMATION/04

Keep critical work moving.

ServiceNow ITSM & Integration Automation

Approval-driven workflows and workload-aware incident reassignment that support service continuity.

ServiceNowMicrosoft GraphOAuth 2.0GlideAjax
Explore the implementation +

Developed Task and Call workflows, role-controlled UI Actions, approvals and linked record validations. Integrated Microsoft Graph out-of-office status with scheduled jobs to reassign high-priority incidents to eligible group members with the lowest active workload. Also configured a controlled Discovery environment using a Windows MID Server.

ALSO BUILT HR operations portalsExpense approval workflowsFreshservice service catalogues & Journeys

02 / POWER PLATFORM LAB

See the solution
think in real time.

A lightweight, interactive simulation of how I design connected Power Platform solutions.

SOLUTION DEMOCANVAS APP → CLOUD FLOW → DATAVERSE
01 · POWER APPS

Support intake

Choose a business scenario and run the automated workflow.

02 · POWER AUTOMATE

Routing logic

Trigger received
AI Builder classification98% confidence
Business rules evaluated
Custom connector calledAPI 200 OK
03 · DATAVERSE

Structured outcome

INC-08731CREATED
Category
Incident
Assigned team
Platform Operations
Priority
Critical
AI confidence
98%
Ready for agent action
This demo uses sample data and runs entirely in the browser.SKILLS SHOWN · UX DESIGN · DATA MODELLING · FLOW LOGIC · API INTEGRATION
03 / THE PERSON BEHIND THE PROCESS

Business context.
Technical depth.
One connected view.

I’m Nagasricharan Draksharam, a developer who works across low-code platforms and custom integrations. My work starts with understanding how a team operates, then turning that understanding into a reliable solution.

From requirements and data modelling to UAT, production support and user training, I stay close to the whole delivery journey.

B.Tech, Data AnalyticsVellore Institute of Technology · May 2022
EXPERIENCE / PSIOG DIGITAL
JAN 2023 — JAN 2026

Software Engineer

Enterprise applications, workflow automation, ITSM and system integrations. Led three teams of 3+ developers each through implementation and delivery.

JUN 2022 — JAN 2023

Graduate Engineer Trainee

Application development with React, .NET APIs and SQL Server, alongside foundational Power Platform and ServiceNow training.

04 / MY TOOLKIT

Build the experience

Power Apps · Canvas & Model-Driven Apps · SharePoint · React · JavaScript

Make the work flow

Power Automate · ServiceNow ITSM · Freshservice · AI Builder · Approval workflows

Connect the systems

Dataverse · SQL Server · REST APIs · Microsoft Graph · OAuth 2.0 · Dynamics 365 F&O

05 / WHAT’S NEXT?

Let’s make
work flow.

Have a process to simplify
or an opportunity to discuss?

Say hello LinkedIn